FAQ

Frequently Asked Questions (FAQ)

Welcome to the Winnerso FAQ page.
Here you’ll find clear answers to the most common questions about our products, delivery process, and customer support.
If you don’t see the information you need, feel free to contact us — our team is always ready to help.

1. How long does it take to receive my order?

Our standard delivery timeline includes:

  • Handling time: 1–3 days

  • Shipping time: 5–12 days

  • Total estimated delivery time: 6–15 days

For more information, please visit our Shipping Policy.

2. Do you offer free shipping?

Yes, free shipping is available for all orders within United States.
You can find full details in our Shipping Policy.

3. Where is Winnerso located?

[Your Store Name] is an online store based in United States, offering a curated selection of quality products and shipping across United States.

4. What if my item arrives damaged or defective?

If your order arrives damaged or with a defect, we will provide a replacement at no additional cost.
Please contact our support team and return the product within 30 days.
More information is available in our Return Policy.

5. Can I cancel my order after placing it?

Yes, cancellations are accepted within the first 24 hours after your order is placed.
To request a cancellation, please contact our customer support team.

6. What is your return policy?

We offer an easy and straightforward return process.
Full return guidelines are available in our Return Policy.

7. When will I receive my refund?

Once your returned item is received and inspected, your refund will be issued within 7 business days to your original payment method.
For details, please refer to our Refund Policy.

8. Do your products come with a warranty?

Yes, all products include a 30-day warranty.
Warranty details can be found in our Return Policy.

9. How can I contact customer support?

You can reach our team through the Contact Us Page or by emailing info@winnerso.com.
We’re here to help with any questions.

10. Do you offer international shipping?

At the moment, we ship only within United States.
We plan to expand our delivery coverage in the future.

11. Do you have a physical store?

We operate exclusively online, allowing us to provide competitive prices and a broad selection of products.

12. Can I place a bulk or wholesale order?

Yes, we accept bulk and wholesale requests.
Please reach out to our support team for details and personalized assistance.

13. How do I exchange a product?

To request an exchange for a different size or model, simply follow the instructions provided in our Return Policy.

14. How can I track my order?

You can check the status of your orderusing the Track Order Page.
Enter your order number and email address to view the latest updates.

Contact Information

Store Name: Winnerso
Address: 44-70 21st Street, Long Island City, NY 11101, United States
Email: info@winnerso.com
Phone: +17792946407
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT-5)
Response Time: We aim to reply within 1–2 days.